·      NICOLE HARRIS

Ø         

Ø        3301 Glen Shire Dr Apt 1901    | Balch Springs, TX  75180  |  469-835-0825  |  Nharris_86@yahoo.com

Ø       PERSONAL PROFILE

Ø       More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Ø       Possess solid computer skills.

Ø       Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word.

Ø       A team player, acknowledged as “Total Quality Customer Service Professional.”

Ø       EMPLOYMENT HISTORY

Ø       At@t

Ø       Richardson,Tx

·         01/11-present

Ø       Tech Support/ Escalation's Rep Delivering consistently outstanding customer service with incoming calls, Analysis and troubleshoot via telephone for high speed internet, phone & cable TV Escalation support team responsible for resolution of critical and high impact Issues.

Ø       Bank of America 

Ø       3/1/2010 — present

Ø        Dallas, TX

Ø       Minimizing losses on foreclosures through analysis, management, marketing and liquidations of real estate owned properties

Ø       Contacting the homeowner to discuss their financial information

Ø       Providing management we an overview of the monthly figures

Ø       Completing several small projects for management

Ø       Evaluating some loan and articulating those findings to our external and internal partners.

Ø       TXU Energy

Ø        3/1/2009 — 5/1/2010

Ø       Irving, Tx

              Billing making payments checking account balance.

Ø       Operated multi-phone system in a call center.

Ø       Enrollment

Ø        Answered customer inquiries regarding accounts outstanding work.

Ø       South West Credit System

Ø        3/1/2008 — 5/1/2009

Ø       Plano, TX

Ø       Making outbound calls for past due bills for my clients (AT&T)

Ø        also receiving inbounds calls for debtors paying bills are disputing

Ø        bills that were in collection

Ø        Aegis Communication

Ø       Irving, TX

Ø       Billing- making payments, status of balance

Ø       Enrollment- changing members plans

Ø       Using multi-phone system, operating computers

Ø        Pharmacy- doing vacation overrides, refill to soon, claims

Ø        Stream International     6/2006 - 2/2007                                                                                                                                    

Ø        Richardson, TX

Ø       Operated multi-phone system in a call center.

Ø       Answered customer inquiries regarding accounts and product Information.

Ø       Resolved billing issues.

Ø       Activating satellite service.

Ø       Sold products to new and existing customers.

Ø        Resolved elevated customer calls.

Ø        7/1/2007 — 1/1/2008